Orders are approved once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under extenuating circumstances may take up to three business days. To understand what your order status means, please see Order Status Definitions.

Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can vary. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout.

Once your order ships from our facility, you will receive a shipping confirmation email with your tracking information. If you have your tracking number, please visit Tracking Your Order for more information.

Please contact us if you have one of the following issues:

• Never received an order confirmation and you do not have your order number.
• Your order information has not been updated on your account.
• Delivery timeframe has passed, and you have not received an update on your package.